Cox Medical Center Branson clinics have received recognition from the Patient-Centered Medical Home 2011 (PCMH 2011) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.
CoxHealth Center Branson West, CoxHealth Center Kimberling City, CoxHealth Family Medicine & OB, and CoxHealth Family Medicine-Hwy 248 have received Level 3 National Committee for Quality Assurance (NCQA) certification. Level 3 is the highest level offered and places these clinics in the same category as the Family Medical Care Center in Springfield, whose certification was recently renewed. These five CoxHealth clinics are among only 82 in the state of Missouri to obtain NCQA certification.
Research shows that medical homes can lead to higher quality and lower costs, and improve patients’ and providers’ reported experiences of care. The PCMH is not a physical location; it identifies practices that promote partnerships between individual patients and their personal clinicians. Each patient’s care is tended to by clinician-led teams, who provide for all the patient’s health care needs and coordinate treatments across the health care system.
“Using this type of care model helps us achieve our mission, to improve the health of our communities with quality health care, education and research,” says William K. Mahoney, President, Cox Medical Center Branson. “Centers for Medicare & Medicaid Services (CMS) would like the entire country to one day use the medical home model, lowering re-admission rates and limiting visits to emergency rooms. It’s pretty exciting to know our health professionals are leading the way when it comes to creating a healthier community.”
“The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology and partnerships between clinicians and patients,” said NCQA President Margaret E. O’Kane. “PCMH recognition shows that Cox Medical Center Branson clinics have the tools, systems and resources to prove their patients with the right care at the right time.”
To receive recognition, which is valid for three years, Cox Medical Center Branson’s family clinics demonstrated the ability to meet the program’s key elements embodying characteristics of the medical home.
The clinics met key program components in the following areas:
- Written standards for patient access and continuity of care
- Use of patient feedback materials
- Appropriate use of charting tools to track patients and organize clinical information
- Responsive care management techniques with an emphasis on preventive care for individual patients and for the entire patient population
- Adaptation to patient’s cultural and linguistic needs
- Use of information technology for prescriptions, test and referral tracking and coordination with other health care providers.
- Use of evidence-based guidelines to treat chronic conditions
- Measurement and reporting of clinical and service performance
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